Terms & Conditions Max Win – A Complete Guide for Malaysian Members

In these Terms and Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Max Win" or "Platform" refers to the website maxwin-khelo.com and all services, games, and products provided under it.
• "Member" or "You" refers to any individual who has registered an account on Max Win and uses the platform.
• "Account" refers to the individual account registered by a Member on Max Win to access the platform's services.
• "Balance" refers to the total amount of MYR held in a Member's account at any given time.
• "Bonus" refers to any free credits, free spins, cashback, or other promotional offers granted by Max Win to a Member.
• "Rollover" or "Wagering Requirement" refers to the minimum amount a Member must wager before the bonus funds become eligible for withdrawal.
• "Responsible Gaming" refers to the framework and tools provided by Max Win to help Members maintain control over their gaming activity.

To register and use Max Win's services, you must meet all of the following eligibility criteria:

• Aged at least 18 years of age on the date of registration.
• Is registering on their own behalf and not on behalf of any other person.
• Is not currently on any gambling platform's self-exclusion list.
• Capable of making legally binding decisions and not subject to any mental incapacity.
• Not be located in a jurisdiction where online gambling activities are prohibited.

During registration, you must provide truthful, accurate, and current information. Max Win reserves the right to request identity verification documents at any time – including a copy of your MyKad, bank statement, or proof of address – to fulfil Know Your Customer (KYC) requirements. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

You are solely responsible for keeping your Max Win username and password secure. You agree to:

• Never share your login credentials with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Report to Max Win immediately if you suspect your account has been accessed without authorisation.
• Log out of your account after every session, especially on shared devices.
• Enable two-factor authentication (2FA) available in your account security settings.

Max Win will not be held liable for any losses arising from your failure to keep your account credentials confidential. All activity carried out using your login credentials will be considered your own.

Max Win supports a range of payment methods popular among Malaysians for deposits and withdrawals:

• All transactions on Max Win are conducted in Malaysian Ringgit (MYR).
• Withdrawals must be made via the same method used for the original deposit to prevent money laundering.
• Max Win reserves the right to request additional identity verification before processing withdrawals exceeding RM5,000.
• Withdrawal requests that have been submitted cannot be cancelled once they are being processed.
• Max Win does not charge transaction fees; however, your bank or e-wallet provider may impose their own charges.

All promotions and bonuses offered by Max Win are subject to specific terms and conditions. The following general rules apply to all bonuses unless otherwise stated in the specific promotion's terms:

• Bonuses may only be claimed by Members who meet the eligibility criteria specified in each promotion.
• Each promotion may only be claimed once per Member unless otherwise stated.
• Bonuses may not be transferred between accounts or converted to cash without fulfilling the rollover requirements.
• Rollover requirements are calculated as a specified multiplier applied to the total deposit and/or bonus amount.
• The rollover must be completed within the specified validity period – expired bonuses cannot be renewed.
• Max Win reserves the right to void any bonus if there is evidence of misuse, fraud, or exploitation of the promotions system.
• Promotions may not be combined unless explicitly stated in the relevant promotion's terms.

Max Win reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Changes made while a promotion is active will not affect Members who have already claimed that promotion.

Max Win offers a wide range of game categories including slots, Live Casino (baccarat, blackjack, roulette), Sports Betting, Virtual Sports, and e-sports. The following general rules apply to all games on this platform:

• All games use a Random Number Generator (RNG) independently verified by international audit bodies to ensure fair and random outcomes.
• Results displayed by the system are final. Any dispute regarding game outcomes must be submitted within 72 hours through official support channels.
• In the event of a technical disruption during gameplay, Max Win will settle bets based on the system records at the time the disruption occurred.
• The use of any automation software, bots, or systems designed to exploit games is strictly prohibited and may result in immediate account closure.
• The return-to-player (RTP) percentage for each game is displayed in the relevant game information and has been independently verified.

For live casino games, all rounds are recorded and footage is retained for 90 days for audit and dispute resolution purposes. Where a discrepancy exists between a member's claim and the displayed result, the video recording will serve as the definitive evidence.

For sports and e-sports betting including the Malaysia Super League, EPL, badminton, and international e-sports matches, Max Win reserves the right to void or suspend bets if there is evidence of match manipulation or inaccurate information at the time the bet was accepted.

Max Win is deeply committed to the safety and well-being of all our Members. We believe gambling should remain an enjoyable form of entertainment, not a source of stress or financial hardship. To that end, we provide the following tools to help Members stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately and can be lowered at any time, but increasing them requires a 24-hour processing period.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Playing Time Limit: Set a daily session time limit to prevent excessive play.
• Temporary Playing Break: Take a break from the platform for 24 hours, 48 hours, one week, or one month.
• Self-Exclusion: Enrol in a long-term self-exclusion programme (6 months to 5 years) that blocks all access to your account.

The following actions are strictly prohibited on the Max Win platform and may result in immediate account closure, forfeiture of balance and winnings, and legal action where appropriate:

• Registering more than one account or using another person's account.
• Providing false or misleading registration information.
• Using a credit card or payment method that does not belong to you.
• Exploiting any bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Using automation software, bots, AI, or any third-party technology to play.
• Coordinating bets across multiple accounts to unlawfully fulfil rollover requirements (bonus abuse).
• Participating in or facilitating money laundering through the Max Win platform.
• Threatening, harassing, or acting indecently towards Max Win staff or other Members.

To the extent permitted by applicable Malaysian law, Max Win shall not be liable for:

• Any loss or damage arising from technical disruptions, server failures, or internet connectivity issues that are beyond our reasonable control.
• Losses arising from a Member's failure to keep their login credentials secure.
• Indirect, consequential, special, or punitive losses, regardless of the cause.
• Third-party content or services that may be linked to or integrated with the Max Win platform.

Max Win's total maximum liability to any Member, under any circumstance, is limited to the total amount deposited by that Member in the 30 days preceding the claim.

Max Win respects the privacy of all Members and is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Details on the data we collect, how it is used, and your rights regarding that data are fully outlined in our Privacy Policy us.

In summary, Max Win uses your data to:

• Verifying your identity and processing your financial transactions.
• Providing effective and relevant customer support.
• Comply with all applicable laws and regulations.
• Sending account-related communications and promotions that you have consented to receive.

You may request access to, correction of, or deletion of your personal data at any time by contacting our privacy team at support@maxwin-khelo.com.

If any dispute arises regarding your account, transactions, or game results, please follow the dispute resolution procedure below:

• Step 1 – Contact Customer Support: Submit your complaint via live chat or email support@maxwin-khelo.com within 72 hours of the incident. Please include full details such as your transaction number, date, and time.
• Step 2 – Internal Investigation: Max Win will investigate your complaint within 5–7 business days and provide a written response.
• Step 3 – Escalation: If you are not satisfied with the initial decision, you may request a review by a senior supervisor within 14 days of that decision.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved through our internal process will be referred to arbitration conducted in accordance with applicable Malaysian law.

Max Win reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to all active Members via email or an in-platform notice at least 14 days before taking effect, except for changes required for security or legal compliance purposes, which may take effect immediately.

Your continued use of the Max Win platform after any changes to the terms take effect will be deemed your acceptance of the updated terms.

A Max Win account may be terminated under the following circumstances:

• By the Member: You may close your account at any time by contacting customer support. Any valid balance (not subject to outstanding rollover requirements) will be paid out within 5 business days.
• By Max Win: We reserve the right to suspend or close your account if you are found to have violated any terms in this document, for security reasons, or as required by law.